Our processing time is typically 1-2 business days. This is the time we need to prepare your order for shipment, including packing and any necessary quality checks.

Once your order has been processed, shipping typically takes between 4 to 8 business days depending on your location and the product you're ordering. You’ll receive a tracking number once your order has shipped so you can follow its progress.

Yes! Once your order has been shipped, we will send you an email with a tracking number so you can monitor its progress directly with the carrier.

We process orders quickly, but if you need to change your shipping address, please contact us as soon as possible. Once your order has been processed and shipped, we won’t be able to make changes.

If your package is lost or damaged during shipping, please contact us within 7 days of receiving your tracking information. We’ll work with the carrier to resolve the issue and ensure you get the product you ordered or a suitable replacement.

For international orders, customs duties and taxes may apply depending on your country's regulations. These fees are the responsibility of the customer. Please check with your local customs office for more details.

We accept returns on most products within 14 days of delivery. To initiate a return, please contact our customer service team via email shop@petstore.one with your order number and details about the item you'd like to return. Please note that you are responsible for return shipping costs for the order.

We frequently offer special discounts and promotions. Be sure to sign up for our newsletter or follow us on social media to stay updated on upcoming sales and exclusive offers.